Notion Infotech is an India based software development company that focuses on highly qualitative, timely delivered and cost-effective custom solutions.
Our open culture gives a good platform for innovation and great designs in the company.
Notion Infotech Inc.
The applications we design are highly scalable and have the capability of adding more features with the changing requirements of the customers.
Data Protection and Application Security are of highest priority for us at Notion.
At Notion we take maintenance very seriously and have a process of carrying out the maintenance plans according to the international standards.
Our managers conduct onsite documentation requirements. They ensure the offshore team has a pipeline of work orders to zero out idle time.
They ensure consistent measurable delivery on or ahead of schedule throughout our engagement to bring great products to market in less time and at less cost.
Client testimonials speaks of our expertise in web design, web application development, SEO and Internet marketing areas.
Case studies evaluate the effectiveness of a program's processes, including its strengths and weaknesses, evaluators might develop cases studies on the program's successes and failures.
Once customer needs are gathered, they then have to be organized. The mass of requirements documents, market research, and customer data needs to be distilled into a handful of statements that express key customer needs.
These customer needs then have to be translated into a set of product requirements.
Notion Infotech provides 24x7 technical support services. Being a software development company, Notion Infotech has the best trained, experienced and industry certified engineers who work round the clock to provide technical support to our clients. Our customer care processes are customized specifically to our client needs and follow a structured process flow that provides the customer a seamless service. Bahatech has the experience of handling technical support for a wide range of customers. Our customer care executives are trained to address the varied needs of geographically disparate communities.
Service Channels
Notion InfoTech brings the expertise to support your processes through multiple service channels. We use the best mix of the service channels to suit your unique requirements. All our agents are trained to provide support for multiple channels and use one or more than one medium for communicating and processing a contact / record. The various service channels have been listed below:
VOICE
Enlisted below are some of the services we provide:
1. Customer service
2. Technical support
3. Service activations
4. Complete query resolution
5. Escalated calls
6. Customer satisfaction surveys
EMAIL
We provide email support for various service requirements. Responses could vary from simple to very complex technical email queries. Appropriate training makes it possible for our executives to flawlessly handle all the queries. Our services include:
3. Order fulfillment
4. Verification
5. Complete query resolution
6. Escalated cases
CHAT
We provide 24x7 chat support for various client queries. Queries could range from basic client servicing queries to hard-core technical support including assisting clients to go live on technical support through real-time chat by migrating phone users.
We have expertise in providing chat support for:
1. Customer care